# Sunbeam

Canonical URL: https://sunbeam.cx/

## Fix what's costing you customers

Understand exactly what's driving churn, ratings, and revenue, and what to fix next.

[Try it on your data](https://sunbeam.cx/try)

## You have more data than ever. But decisions are still guesswork.

- Feedback is scattered across surveys, reviews, and support
- You see trends and themes, but not what's driving change
- Metrics move, but it's unclear why

So you spend hours digging through data, and still end up guessing what to fix.

Examples of what teams see today:

- "Checkout takes too long" (support ticket)
- "... logging in is so unreliable ..." (App Store review)
- "Customer support never replies" (Trustpilot)

Alongside metrics that are visibly moving:

- App Store rating: 3.2 (down 30.4%, from a steady 4.6)
- NPS: 12 (down 73.3%)
- Checkout completion: 58% (down 34.1%)

## Most teams track feedback. Few understand what drives their metrics.

**They show**

- What people are saying
- High-level trends over time
- Dashboards you still have to interpret

**Sunbeam shows**

- Collects richer, more useful feedback
- Which issues are driving changes in your metrics
- How feedback impacts NPS, ratings, and revenue
- Exactly what to fix next

From feedback to decisions, not dashboards.

## See exactly what's driving changes in your metrics

Thousands of comments like:

- "Login keeps failing after the last update" (App Store review)
- "Takes too many steps just to sign in" (support ticket)
- "App crashes on the login screen" (NPS survey)

Get collapsed into specific, prioritised insights:

- **Login crashes after the latest update.** 1,240 mentions. Drives 18% of negative feedback. Impact: App Store rating down 0.25. Recommended actions: fix crash on login (iOS 17), investigate recent auth changes.
- **Too many steps in login flow.** 573 mentions. Impact: conversion down 12%. Recommended action: reduce sign-in steps from 7 to 3.

## From data to decisions in minutes

No manual tagging. No digging through dashboards.

1. **Bring in your data.** Connect surveys, reviews, and support tickets, or collect richer feedback with conversational surveys.
2. **Identify what's driving change.** We detect specific issues and link them to changes in your metrics, so you see what's behind the spikes and drops.
3. **Fix what matters.** Get clear, prioritised actions based on real impact, not guesswork or gut feel.

## Stop guessing what your users are telling you

Upload data or connect a source, get answers in minutes.

[Try it on your data](https://sunbeam.cx/try)

Want to know more? [Talk to us](https://sunbeam.cx/contact).