Checkout takes too long
- Support ticket
Fix what’s costing you customers
Understand exactly what’s driving churn, ratings, and revenue, and what to fix next.
Trusted by teams that listen
-
-
“It’s been so time consuming to go through all the comments after every survey, but Sunbeam really matches our agenda.”
-
“Really powerful - we can use it for so much. Definitely a click up on the market.”
-
“We’ve tried a couple of things, but not as beautifully condensed and summarised as this.”
-
“We spend weeks every month doing what this does in an instant. Now we can process a lot more feedback.”
-
You have more data than ever. But decisions are still guesswork.
-
Feedback is scattered across surveys, reviews, and support
-
You see trends and themes, but not what’s driving change
-
Metrics move, but it’s unclear why
So you spend hours digging through data, and still end up guessing what to fix.
... logging in is so unreliable ...
- App Store review
Customer support never replies
- Trustpilot
App Store rating
3.2 -30.4%
NPS
12 -73.3%
Checkout completion
58% -34.1%
Most teams track feedback.
Few understand what drives their metrics.
They show
- What people are saying
- High-level trends over time
- Dashboards you still have to interpret
Sunbeam shows
- Collects richer, more useful feedback
- Which issues are driving changes in your metrics
- How feedback impacts NPS, ratings, and revenue
- Exactly what to fix next
From feedback to decisions, not dashboards.
See exactly what’s driving changes in your metrics
Login keeps failing after the last update
- App Store review
Takes too many steps just to sign in
- Support ticket
App crashes on the login screen
- NPS survey
Thousands of comments
Login crashes after the latest update
Impact on metric
App Store rating ↓ -0.25
Drives 18% of negative feedback
- → Fix crash on login (iOS 17)
- → Investigate recent auth changes
Too many steps in login flow
Impact on metric
Conversion ↓ -12%
- → Reduce sign-in steps from 7 → 3
From data to decisions in minutes
No manual tagging. No digging through dashboards.
Step 1
Bring in your data
Connect surveys, reviews, and support tickets - or collect richer feedback with conversational surveys.
Step 2
Identify what’s driving change
We detect specific issues and link them to changes in your metrics - so you see what’s behind the spikes and drops.
Step 3
Fix what matters
Get clear, prioritised actions based on real impact - not guesswork or gut feel.
Stop guessing what your users are telling you
Upload data or connect a source - get answers in minutes
Want to know more? Talk to us