Connect feedback to your org, your metrics, and every other piece of data you track
Sunbeam finds the actors, components, and processes your customers talk about, and builds a shared model of your business from them. Feedback, metrics, and org structure all speak the same language.
Themes tell you what customers are talking about. The system model tells you where in your business it's happening. Sunbeam reads your feedback and finds the actors, components, and processes your customers deal with: drivers and riders, checkout and onboarding, signup and refund, teams and roles, whatever comes up in the data.
Once the model is there, every data source you connect speaks the same language. Feedback. Metrics. Org structure. Any other system you plug in. When the checkout team asks what's happening in checkout this month, there's an answer. When finance asks which customer issues line up with a drop in renewals, you don't have to build the link. It already exists.
The model is built from the feedback, so it updates as your business does. Ship a new feature, onboard a new user type, enter a new market, and the model grows to match. Nobody maintains a taxonomy, and every team ends up speaking about the same things in the same terms.